Deleting your WhatsApp information

Hous sends WhatsApp messages from 020 3983 2455 to cleaners, and to customers, people who asked for a quote and people applying to clean who said yes to them. This page explains what we keep and how to have it deleted.

What we keep. Your mobile number, which you gave us, a record of each message we sent you and whether it arrived, and your choice to get WhatsApp messages or not. We don't keep what you write to us on WhatsApp.

To stop the messages, reply STOP, or turn them off in My Hous (You, for cleaners).

To delete your WhatsApp information, email work@hous.london if you clean with Hous or applied to, or help@hous.london otherwise, from the email address we have for you, and say you'd like your WhatsApp information deleted. Within one month, we'll turn the messages off and delete our record of them, and email you to confirm. We keep a note that you turned them off, so we don't message you again by mistake. We keep your phone number while you have an account, because we use it for your cleans.

Meta, which runs the WhatsApp Business Platform for us, deletes our messages within 30 days. Your own WhatsApp account and its chats are WhatsApp's, under WhatsApp's own privacy policy; WhatsApp's help pages explain how to delete them.

More about how Hous uses your information is in our privacy notice at hous.london/privacy.