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How tips work at Hous

Tips are optional.

Where it goes

Every penny of a tip goes to your cleaner. Hous takes no commission and pays the card fee itself.

When it's paid

Your cleaner is paid the tip with their weekly payout, and it shows on their statement as a tip.

How much

You can add a tip in My Hous after a clean you rated Great or Fine, for up to 7 days after it, from £1 up to the price of that clean. For a larger tip, call us.

A tip is never payment for extra time. Cleaners don't ask for tips.

We only refund a tip added by mistake. Call us on 020 3983 2455 or email help@hous.london.

We keep a record of every tip for six years.